Often technical issues arise mostly as a result of human error. When this happens, support is needed to quickly overcome such issues and get the learner or instructor back on track. This online support system allows personal to send a request ticket for assistance, which is promptly returned and followed up on to ensure the right support is provided. This especially takes the pressure off the course manager/teacher by solving potential time delays that may effect learners meeting important course deadlines including the conducting of tests.
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